CUSTOMER CARE

DELIVERY

Most of our products are dispatched within 2-3 working days. However, 9 carat gold charms have a longer dispatch time. Each product page shall display the appropriate delivery times.

 

SHIPPING

  • UK Delivery - The delivery costs are £6.00 for the UK and we dispatch Royal Mail 1st Class Recorded, this normally takes within 1-2 working days to arrive in the UK.  We also offer Next Working Day (orders MUST be placed 1pm Mon-Fri to qualify. Excludes weekend delivery, weekend orders.)
  • Republic of Ireland - The delivery costs are £6.00, for orders upto £100 we use the Royal Mail International Service, this can take between 5-7 working days.  For orders over £100 we use DHL this normally takes 3 - 5 working days.
  • Europe - The delivery costs are £10.00 for all orders to European destinations, we use the Royal Mail International Service, this can take between 5-7 working days.  For orders over £100 we use DHL this normally takes 3 - 5 working days. .
  • Rest of the World - The delivery costs are £10.00 for all orders to European destinations, we use the Royal Mail International Service, this can take between 5-7 working days.  For orders over £100 we use DHL this normally takes 3 - 5 working days. .
    • UK Bank Holidays will affect delivery dates. We are unable to deliver on a Bank Holiday or dispatch orders.  We are also unable to dispatch orders over the weekend.

     

    RETURNS

    If for whatever reason you are unhappy with your purchase you can return your order to us within 30 days for either an exchange or a refund. The refund will exclude any postage paid. All pieces must be returned in a new and unworn condition, and in the original packaging. 
    ​If you wish to exchange your order, postage will be charged at the same rate as the original order and will be dispatched by Royal Mail. If you would like the order to be sent using DHL this will be charged to you.
    ​Unfortunately, it is not possible to return or exchange bespoke orders, this includes all 9 carat gold charms.  

    ​Returned orders should be dispatched 1st Class Recorded Delivery.

    ​Details of returning your order will also be included in the order package. Should you have any questions please contact hello@katiemullally.com.

     

    JEWELLERY CARE

    As with anything precious to you jewellery has to be looked after. Silver doesn't like any residue left on the surface as that's when the silver will tarnish, so after wearing gently wipe each piece of jewellery clean of make up and skin oils with a cotton cloth. The best way to care for your jewellery is to wear everyday, but when you're not wearing ideally keep in the grey pouch included with your order. which contains a black anti tarnish square. Exposure to the air and environment can cause your jewellery to tarnish over time.  Should your jewellery tarnish it’s very easy to clean using warm soapy water, rinse under warm water and then dry with a cotton cloth.  Alternatively clean with a silver cloth or silver dip.

     

    KMM GOLD PLATED PRODUCTS

    All the yellow gold plated KMM charms and chains are 2 microns thick and the gold plating is 22.5 carat.  The yellow gold plated KMM rings are 3 microns thick.

    It’s important to note that the 22.5 carat gold plating is quite a bright yellow colour, after a few wears the colour does dull.  

    The thickness of the gold plating is 2 microns and although the colour will dull the plating should last at least a couple of years.  We do offer a replating service.  If you can email hello@katiemullally.com for any reconditioning, repairing or replating and we will let you know the charges for your jewellery.

    Treat someone special

    Sometimes it's difficult to choose what KMM charm to buy for a present, we have 100's charms to choose from so to make it easier for you it's now possible to order a gift card. Once purchased, we will send you a unique code that can be used online at the checkout on any of the KMM products. 

    STEP ONE
    Click the button below to take you through to the gift card shop​

    STEP TWO
    Choose the amount you'd like to gift

    STEP THREE
    Once purchased, we will email you a unique code

    STEP FOUR
    Use the code online at the checkout on any of the KMM products